Qantas to compensate stranded passengers
Posted 03/11/2011
Qantas has promised to compensate passengers left stranded when it grounded its entire fleet last Saturday due to an industrial dispute.
Responding to a request from the Australian Competition and Consumer Commission (ACCC), the airline said it would be offering further payouts to the 70,000 passengers affected.
In a statement, it said: "Qantas agrees to, and accepts, the ACCC's request that it compensate passengers for all reasonable losses incurred as a direct result of the grounding.
"Qantas has always intended to ensure that disrupted customers incur no financial loss."
The airline grounded all domestic and international flights on Saturday over a dispute with unions but resumed flights on Monday after the Australian government intervened and a court ordered a permanent end to the dispute.
Qantas said it had already offered refunds, rebooking and compensation for expenses incurred by travellers, and will announce further measures as an apology to affected customers.
By Linsey McNeill
Originally published 3 Nov 2011 at: http://rss.feedsportal.com/c/398/f/5923/s/19c5028f/l/0L0Stravelmole0N0Cstories0C1150A0A760Bphp0Dmpnlog0F1/story01.htm
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