About The Airline
Jet2.com is a leading leisure airline providing friendly low fares to over 70 exciting sun, city and ski destinations across Europe. It operates from ten UK airports: Belfast International, Birmingham, Bristol, East Midlands, Edinburgh, Glasgow, Leeds Bradford, London Stansted, Manchester, and Newcastle.
Jet2.com prides itself on offering award winning customer service, friendly flight times, allocated seating and a generous 22kg baggage allowance.
Jet2.com is the 3rd largest registered airline in the UK.
Jet2.com was named Travel Brand of the Year 2018 at the Which? awards, and Jet2.com has also been awarded by Which? with their prestigious ‘Recommended Provider’ status in its annual Airline Survey for seven consecutive years (2016 - 2022). Jet2.com has been awarded Best Airline – UK and Best Low-Cost Airline – Europe for four consecutive years (2017, 2018, 2019 & 2020) in the TripAdvisor Travellers’ Choice awards for Airlines, as well as Best Economy Class – Europe (2018, 2019 & 2020), Best Airline – Europe (2019 & 2020) and ‘Top 10 Airlines in the World’ (2018, 2019 & 2020).
The airline has won praise for its response to the Covid-19 pandemic, particularly the way it has provided customers with smooth and speedy refunds. This praise includes com ranking as the top scoring UK airline in separate airline refund satisfaction surveys by Which? and Money Saving Expert. In addition, the UK Civil Aviation Authority (CAA) also recognised as the only UK Airline to promptly provide refunds.
Jet2.com has also won UK’s Most Loved Airline as voted for by users of Skytrax (2016), Airline of the Year at the TTG Travel Awards (2019), Best Short Haul Airline of the Year at the Telegraph Travel Awards (2019), Best Short Haul Airline at the Travel Weekly Globe Travel Awards (2012, 2013, 2014, 2016, 2017, 2018, 2019 and 2020), Airline of the Year at the Glasgow Airport Awards (2016, 2018 & 2019), Best Holiday Airline at the Scottish Passenger Agents Association Awards (SPAA) for eight consecutive years (2011-2018) and Best European Airline (2019), Best Airline at the Graftas (2019), Best Airline at the Northern Ireland Travel & Tourism Awards (2018 & 2019), Best Airline to Europe at the Selling Travel Awards (2018 & 2019), and Best Airline at the Group Travel Awards (2014, 2015, 2017, 2018 & 2019).
In June 2021, the benchmark UK Customer Satisfaction Index (UKCSI), produced bi-annually by the Institute of Customer Service, named com the highest ranked airline. In February 2021, Jet2.com was awarded with a Trusted Service Provider Award by Feefo, for providing customers with exceptional customer service.
It is part of Jet2 plc – a Leisure Travel group (formerly known as Dart Group Plc).
For further information visit jet2.com
Jet2holidays is the UK’s leading tour operator to destinations across the Mediterranean, Canary Islands and Europe, and provides great value package holidays you can trust to more than 550 resorts.
Jet2holidays wraps everything up in one great package. Customers have a choice of thousands of 2-5 star hotels, with com flights, an industry leading 22kg baggage allowance, 10kg hand luggage and airport transfers included.
Holidays can be secured with a low £60 per person deposit.
With a UK based call centre, and the option to book online or over the phone, Jet2holidays customers also benefit from 24-hour assistance in resort.
Jet2holidays is ATOL protected and is part of Jet2 plc – a Leisure Travel group (formerly known as Dart Group Plc).
Jet2holidays has won a range of awards and accolades, including for its handling of the Covid-19 pandemic and the way the company has provided customers with smooth and speedy refunds. This includes Money Saving Expert naming Jet2holidays as the top travel company for providing refunds and Which? giving Jet2holidays Which Recommended Provider status for its handling of the pandemic.
Other notable awards include Which? Recommended Provider (2019 and 2021), Travel Brand of the Year 2018 at the Which? Awards, as well as Best Short Haul Operator (2016, 2017, 2018, 2019 & 2020), Favourite Short Haul Operator (2018), Best Trade Sales Team (2019) and Best Trade Friendly Brand (2018 & 2020) at the Travel Weekly Globe Awards. Jet2holidays has also won UK & Ireland Travel Company of the Year, Large UK Tour Operator of the Year and Trade Support Team of the Year at the 2021 Travel Industry Awards by TTG, Best Short Haul Operator (2018 and 2020) at The Sun Travel Awards, Best Large Operator (2020), Best Overall Operator (2014, 2015, 2016, 2017), Best Mainstream Short Haul Tour Operator (2015-2019) and Best Trade Friendly Supplier of the Year (2019) at the Scottish Passenger Agents’ Association Awards, Best Package Tour Operator and Best Internet Booking System (2015 - 2019) and Best Sales Support to the Northern Ireland Travel Trade (2015 & 2016) at the Northern Ireland Travel & Tourism Awards, Best Family Holiday Operator (2018 & 2019), Best Trade Sales Team of the Year (2019) & Best Short Haul Operator (2017) at the Travel Bulletin Star Awards, Best Tour Operator at the Graftas (2016, 2017, 2018 & 2019), Best Tour Operator Europe & North Africa at the Selling Travel Awards (2017, 2018 & 2019), Best Group Tour Operator - Short Haul at the Group Leisure & Travel Awards (2018), Best Short Haul Operator and Team of the Year at The Travel Network Group (2019), and Leisure Sales Team of the Year (2017, 2018 & 2019) at the Advantage Travel Partnership’s Big Celebration Lunch.
In June 2021, the benchmark UK Customer Satisfaction Index (UKCSI), produced bi-annually by the Institute of Customer Service, named Jet2holidays 9th out of almost 250 companies for customer service. This makes Jet2holidays the only tour operator in the 50 top companies when it comes to delivering customer satisfaction. In 2020 and 2021, Jet2holidays was awarded with a Platinum Trusted Provider Award by Feefo, for providing customers with an exceptional booking experience both online and through its UK call centre.
For further information visit jet2holidays.com.