How to make your airport stand out

Speaking at Routes Americas 2018 in Quito, Metropolitan Washington Airports Authority's interim vice president of airline business development Carl Schultz said in marketing the region's airports they had to change travellers' minds.

He added originally many passengers thought Washington DC was an expensive destination with little to attract anyone lacking an interest in politics.

Instead, he said the airport is working to promote the city's affordability while focusing on the many attractions available that lie beyond the political sphere.

Schultz said: "We are really trying to change that. The museums we have (in Washington DC) are not your typical museums."

He added this could be anything from the Smithsonian with its horde of treasures to his own personal favourite, the International Spy Museum.

Meanwhile, Schultz argued one of the best ways of ensuring partner airlines get the best service possible was by centralising his own support team.

This means whether it whatever support the airline needs, from sales to marketing, they are able to quickly find the right contact.

Schultz also said airports should not be afraid of borrowing ideas from others in the market should they think they will work for their own facility.

He added Munich Airport had caught his team's eye thanks to the number of awards it has won while Las Vegas McCarran International Airport has impressed by the strength of its team.

Schultz also saved a special mention for Vancouver International Airport, adding: "They've done a fantastic in growing that airport, they do a great job in marketing and leveraging that community."

Edward Robertson

With over ten years of experience writing for the travel trade, Ed was appointed Editor of Routes News in early 2016 and has overseen its relaunch…