British Airways' chairman and chief executive Alex Cruz provided a keynote interview at Routes Europe 2018 in Bilbao, Basque Country.

Interviewed by John Strickland of JLS Consulting, Cruz discussed a wide range of topics, including:

• The biggest challenges facing BA
• Lessons learned from its IT failure in May 2017
• How the airline can retain its premium offer
• Why its refurbished 777s will help it to better compete with low-cost rivals
• Network plans at Heathrow and Gatwick
• The possibility of adding further A380s to its fleet

Watch the edited highlights below: