Speaking at the World Routes Strategy Summit, the use of artificial intelligence was looked at in terms of understanding air transport passengers.
Steve King, CEO of Black Swan took to the stage in Chengdu, China to discuss how artificial intelligence can have an impact on the aviation industry. The concerns of commercial passengers are changing and this needs to be tapped into. Could this be used in the future to decide new routes?
Watch the presentation on artificial intelligence
For more videos from World Routes 2016, check out our playlist.