Pride of Rio Grande do Norte: Natal Airport rises in national ranking of overall passenger satisfaction.
Natal Airport recorded significant growth in passenger satisfaction indicators in the first half of 2025, ranking among the best in the country in cleanliness and comfort and rising five positions in the overall airport ranking.
The data comes from the official sector survey, the General Satisfaction Survey of the SAC (National Secretariat of Civil Aviation), linked to the Ministry of Ports and Airports, and conducted monthly in the 20 largest airports in the country. The good performance, compared to the same period in 2024, coincides with the new phase of Natal International Airport, which since last year has had a new concessionaire, Zurich Airport Brasil.
With a score of 4.64 in overall cleanliness, the airport achieved 4th place in the national ranking, while the restrooms reached an even more impressive score: 4.56, placing first in the country in this criterion. These results reflect investments and initiatives such as the revitalization of the terminal's facade, improvements in landscaping, and optimization of the cleaning system, in addition to the deep cleaning carried out in the terminal by the new administration. In total, Zurich Airport Brasil has already invested R$ 50 million in the airport.
Regarding comfort in the departure lounge, the numbers are also positive. The rating given by domestic passengers rose from 4.13 to 4.35, while among international passengers, it increased from 4.11 to 4.31. This improvement was driven by thermal and acoustic enhancements implemented in the terminal, which included the replacement of automatic doors, new air conditioning systems, and structural adjustments that minimize noise reverberation.
In the overall ranking of the 20 largest airports in the country, Natal Airport dropped from 16th to 11th position.
“Operating airports with a focus on quality and passenger experience is in our DNA. And, little by little, travelers are beginning to notice the improvements in the terminal, a result of our attentive and careful approach to infrastructure and people's comfort,” observes Ricardo Gesse, CEO of Zurich Airport Brazil.
Since April of this year, the airport has had a multisensory room, part of the Airport for All program, which consists of a series of actions by the concessionaire whose purpose is to expand the inclusion and experience of neurodivergent people.
The airport has also invested in innovation and technology, notably implementing a new system in the inspection channel, which has made the boarding process more intuitive and agile, in addition to offering free and unlimited Wi-Fi for all users — measures that enhance connectivity and convenience in the terminal.