KLIA Enhances Family Travel With New Family-Friendly Facilities
KL International Airport (KLIA) today showcased a series of initiatives aimed at redefining the passenger journey, including the launch of a newly built Kids Zone and the official reveal of a fresh new look for its Airport CARE Ambassadors. These enhancements reflect KLIA’s continued commitment to elevate every touchpoint of the travel experience especially for families, and to reinforce its vision of creating a world-class airport that puts people first.
The event was officiated by the Minister of Women, Family and Community Development, YB Dato’ Sri Nancy Shukri, underscoring the government’s support for inclusive and family-friendly infrastructure.
Managing Director of Malaysia Airports, Dato’ Mohd Izani Ghani said, “As we prepare for a new era of travel, Malaysia Airports remains steadfast in its mission to deliver excellence at every stage of the passenger journey. Today’s launch goes beyond aesthetics and amenities, as it represents our aspiration to create a more caring, engaging, and future-ready airport environment. Whether it’s through improved infrastructure or thoughtful service enhancements, we are committed to ensuring that each experience at KLIA reflects the best of Malaysia’s warmth, hospitality, and innovation.”
The Kids Zone, located at Gate C30 in the South Wing of the Satellite Building, features a new Orangutan-themed playground that offers children a safe and interactive space to play, allowing parents time to unwind before boarding. Equipped with a spiral tube slide, rock climber, wall and step climbers, as well as learning panels, the playground is designed to spark creativity and movement. Its introduction is part of KLIA’s broader strategy to create a more inclusive and engaging airport experience.
In parallel, KLIA also introduced an updated uniform for its Airport CARE Ambassadors, marking the evolution of its customer service standards. The updated look adopts a vibrant orange aesthetic, a colour that symbolises energy and professionalism. This transformation reflects the airport’s ongoing journey of improvement, with service excellence remaining its cornerstone.
Together with other recent additions, such as the Heritage Lane cultural showcase, designated family parking bays; trolley, wheelchair and soon-to-be-available stroller services; these developments embody KLIA’s mission to create a more family-friendly airport, where every journey is supported by warm hospitality that caters to the diverse requirements of passengers.