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CAPA - Centre for Aviation

  • Type: Informa

News

Balancing contact centre customer wait time and agent staffing: there’s a bot for that

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Across all industries it is a common problem for contact centres – balancing customer wait time and agent staffing. If it is not done...

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World’s Top 10 airports 2021 – many of the previous ‘busiest airports’ are back on the list

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Some indicators were evident earlier this year when 2021 traffic figures were revealed that for some airports the coronavirus pandemic has been...

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Digitisation and data – developing personalised travel experiences to enhance customer satisfaction

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At the onset of the COVID-19 pandemic in early 2020 the number of passengers at  Changi Airport Group ’s (CAG)  Singapore...

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New Siem Reap airport 'to increase Cambodia’s economy and tourism'

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Cambodia  was building its tourist industry before the coronavirus pandemic while never seriously challenging neighbouring  Thailand ....

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Air Canada bullish about its prospects as recovery gains steam

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Before the COVID-19 pandemic sixth freedom traffic from the  US  was a major pillar in  Air Canada ’s international strategy....

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London Luton Airport faces capacity crunch as UK’s government dithers (again)

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Over the past few months CAPA has reported numerous instances of  UK  government intervention at local, regional, and central levels,...

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Singapore reopening has stepped up Singapore Airlines' recovery trajectory

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Singapore Airlines  ( SIA ) has accelerated its network recovery after the  Singapore  government opened the country’s...

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CAPA Airlines in Transition 2022, Manchester, UK 7/8 April. Meet key aviation CEOs!

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The CAPA Airline Leader Summit series makes an exciting return to in-person events in 2022 with the ‘Airlines in Transition’ event...

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Airport Construction and Investment Review 2022 Part 2 – the Americas, Middle East, and Africa

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In this second and final part of an overview of airport construction activities worldwide attention turns to the Americas, the  Middle East...

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Hong Kong aviation traffic increases in early 2022, but there’s a long recovery in prospect

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Two years after the coronavirus pandemic was called by the WHO, some countries now treat it – rightly or wrongly – as no more than a...

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