News
- Grid
- List
Air cargo traffic slides after many months above 2019 levels; concerns over downturn mounting
Posted
The air cargo market outperformed air passenger markets during the coronavirus pandemic, since cargo cannot catch a virus and, moreover, vital...
Lima Airport’s expansion project sees new passenger terminal added as traffic recovers
Posted
On several occasions during the pandemic CAPA has made reference to the importance of overseas investments to Fraport – a...
Selecting the greenest travel providers to support corporate travel emission objectives
Posted
New CAPA Report evaluates 52 of the top airlines based on sustainability benchmarks Cutting emissions from business travel is...
Join us in Puerto Rico for the CAPA Americas Aviation & LCCs Summit 2022, 25/26 May
Posted
CAPA’s renowned air transport events return to the Americas in 2022 with the CAPA Americas ‘Aviation & LCCs Summit ’....
Malaysia Airports reports strong 1Q2022 demand; potential for tourism ‘first mover’ status
Posted
Many countries are experiencing a strong uplift in commercial air transport activities just now, but not so much in Asia. However, that region...
Balancing contact centre customer wait time and agent staffing: there’s a bot for that
Posted
Across all industries it is a common problem for contact centres – balancing customer wait time and agent staffing. If it is not done...
World’s Top 10 airports 2021 – many of the previous ‘busiest airports’ are back on the list
Posted
Some indicators were evident earlier this year when 2021 traffic figures were revealed that for some airports the coronavirus pandemic has been...
Digitisation and data – developing personalised travel experiences to enhance customer satisfaction
Posted
At the onset of the COVID-19 pandemic in early 2020 the number of passengers at Changi Airport Group ’s (CAG) Singapore...
New Siem Reap airport 'to increase Cambodia’s economy and tourism'
Posted
Cambodia was building its tourist industry before the coronavirus pandemic while never seriously challenging neighbouring Thailand ....
Air Canada bullish about its prospects as recovery gains steam
Posted
Before the COVID-19 pandemic sixth freedom traffic from the US was a major pillar in Air Canada ’s international strategy....