Bournemouth Airport among UK’s top six airports in Which? survey
Bournemouth Airport has been ranked among the UK’s top six airports in a major survey by consumer champion Which?, securing coveted ‘Recommended Provider’ status for customer experience.
With a customer score of 73%, Bournemouth was praised for its friendly staff, efficient check-in, smooth bag drop and swift security process. Its sister airports Exeter and Norwich, which are all part of the Regional & City Airports group, are also in the top six, with Exeter ranked number one.
Passengers highlighted Bournemouth Airport’s ease of access and relaxed atmosphere, which many said made for a stress-free start to their journeys.
The survey gathered feedback from almost 6,000 passengers, rating airports across categories including customer service, security queues, bag drop and seating.
Bournemouth’s focus on efficiency and personal service helped it to outscore many of the country’s busiest airports.
Steve Gill, Managing Director of Bournemouth Airport, said: “This recognition from Which? is a fantastic endorsement for Bournemouth Airport and our dedicated team. We pride ourselves on offering a straightforward and welcoming experience and it is hugely rewarding to know passengers value the care we provide.
“As we continue to expand our destinations and enhance our facilities, our focus remains on ensuring that every passenger enjoys a positive and hassle-free journey.
“It’s particularly pleasing that Bournemouth’s sister airports, Exeter and Norwich, also feature in the UK’s top six. Together, we’re demonstrating the benefits of strong management and a consistent focus on customer service across the Regional & City Airports group.”
Rory Boland, Editor of Which? Travel said: “Next time you’re booking a flight, it’s well worth considering not just your choice of airline but also your airport – it could make all the difference to the start of your getaway and maybe even get that holiday feeling started a little sooner.”
Bournemouth Airport currently serves 48 destinations. The airport employs around 450 people and in the year ended March 2025 welcomed 1.1m passengers, an all-time record. The airport is in the midst of a £50m+ investment buoyed by the arrival of Jet2.com and Jet2Holidays which established its 12th UK base at Bournemouth this year, and recently secured planning permission for a major terminal expansion.