Newcastle Airport praised for services in passenger care
Credit: Newcastle Airport
Newcastle Airport has been awarded the highest possible rating for the support given to passengers with reduced mobility for the fourth year in a row.
The UK Civil Aviation Authority (CAA) rated Newcastle Airport as ‘Very Good’ in its annual Airport Accessibility Report, which assesses the performance of UK airports on the assistance services they provide.
Newcastle Airport was praised for the speed and efficiency of its services and the feedback from passengers surveyed was overwhelmingly positive.
Its Passenger Assistance Team supported 89,865 passengers in 2024, an increase from 70,773 in 2023.
Dean Ward, Director of Commercial at Newcastle Airport, said: “We are incredibly proud of the services we provide for our passengers with reduced mobility and to retain the top ‘Very Good’ rating for the fourth consecutive year is a fantastic achievement.
“It is a strong endorsement of the hard work and dedication of our teams, who go above and beyond every day to ensure our passengers receive the support they deserve and enjoy the best possible experience when travelling through Newcastle Airport.”
Over the past two years, Newcastle Airport has invested around £2m to enhance its services for passengers with reduced mobility.
This includes acquiring three electric vehicles to help passengers board and disembark aircraft safely, creating dedicated access routes through the terminal to enhance the passenger journey and recruiting more staff to support its operations.
Newcastle Airport also maintains close partnerships and meets regularly with local disability groups to ensure passengers’ needs continue to be met.
Of the 28 UK airports assessed by the CAA between April 2024 and March 2025, the Airport was one of only 11 to receive a ‘Very Good’ rating - the highest possible ranking.