About The Airport
Hermes is the operator of both Larnaka International Airport and Pafos International Airport. A consortium comprised of nine local and international shareholders, it assumed management & control of the Airports in 2006, under a 25-year BOT Concession Agreement with the Republic of Cyprus. The new passenger terminal in Pafos opened in November 2008, and in Larnaka, November 2009, making this the biggest construction project ever undertaken in Cyprus.
Hermes Airports’ core value, ‘As One: achieving customer service excellence’, forms the heart of the organisation and has driven a number of upgrades that include:
- An extensive refurbishment of Larnaka’s commercial areas that is scheduled for completion in August 2020
- The introduction and operation of new technologies at both Larnaka and Pafos Airports, including mobile and remote check-in counters, real-time passenger information and BorderXpress interactive kiosks
- A new, upgraded website that is WCAG (Web Content Accessibility Guidelines) compliant and offers a chatbot service
- ‘Roommate’ facilities that are being rolled out across Larnaka and Pafos Airports and will provide audio guidance (in both English and Greek) in disabled access bathrooms
- Blind Paths at Larnaka and Pafos Airports that have been redesigned using the Guardian Tactile System for the use of visually impaired passengers
Hermes is equally committed to a number of environmental initiatives and accreditations. It has adopted the UN’s 2030 Sustainable Development Goals across key areas of its business. In June 2019, Hermes also announced its intention to achieve net-zero emissions by 2050 and is an active participant in the ACI’s Airport Carbon Accreditation Scheme, having achieved Level 3+ Neutrality last year. Another core initiative will be the installation of a solar power-generated park, that will cover as much as 25% of the airports’ energy usage.
Hermes is undergoing an exciting time of commercial growth and opportunity. As a result of its ambitious air service development strategy and highly competitive incentive schemes, hybrid, network and LCC airlines & tour operators alike are drawn to its Airports. Today, more than 120 destinations from 40 countries operate through 70 airlines across Larnaka and Pafos International Airports. This dynamic trajectory enabled Hermes Airports to serve more than 11.3m passengers in 2019, a new historical record.
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