New Self-Service Bag Drop Facility Allows Faster Check-in at Kota Kinabalu International Airport (BKI)

Kota Kinabalu International Airport (BKI) has taken a significant step forward in enhancing passenger experience and operational efficiency with the successful deployment of Self-Service Baggage Drop (SSBD) units. Now operational at Check-in Island B, counters B9 to B12, the SSBD service is currently available for Malaysia Airlines and Firefly passengers.

This technology rollout is part of Malaysia Airports’ strategic initiative to drive digital transformation across its airport network. The SSBD system is designed to optimise passenger flow, reduce queuing time, and offer travellers a more autonomous, efficient check-in process. On average, a bag can be processed in under 30 seconds, with minimal to no queuing, even during peak hours, significantly improving overall check-in speed. The new system enhances both user experience and operational resilience. Its implementation followed a comprehensive phase of system testing and frontliner training to ensure a smooth transition and consistent service quality.

Malaysia Airports Managing Director, Dato’ Mohd Izani Ghani said, “Our aim is to future-proof our airports and elevate Malaysia’s position as a globally competitive aviation hub. Smart passenger-centric technologies will empower travellers with greater control, convenience, and confidence in their journey.This is a critical step in shaping an agile, connected, and innovation-led airport ecosystem.”

Apart from KKIA, SSBD is also currently available at KL International Airport (KLIA), Sultan Abdul Aziz Shah Airport (SZB), and Penang International Airport (PEN).

As air travel continues to evolve, Malaysia Airports remains focused on enhancing service quality through practical innovations that prioritise passenger convenience, operational efficiency, and digital readiness.