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ANA Aeroportos de Portugal – Porto Airport

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Porto wins another prize for best airport in its category and region

Porto's Francisco Sá Carneiro Airport has won another award from the ACI – Airports Council International. Porto Airport was one of the airports distinguished, from among its peers, winning a very significant prize: best European airport in 2018, in the 5-15 million passenger category.

The award is given as part of the Airport Service Quality Survey (ASQ), the world-leading benchmarking programme in the Passenger Satisfaction Assessment – 2018 Airport Service Quality Survey (ASQ) Awards. The findings of the study are based on questionnaires filled in by passengers who, by doing so, express their opinions on 34 indicators relating to the services offered by airports: the quality of the services, waiting times, courtesy of staff, cleanliness of the facilities and comfort.

In 2017, the Francisco Sá Carneiro Airport, which is managed by ANA/VINCI Airports, was voted second best in Europe in the over two million passengers a year category. Boasting excellent accessibility, the airport offers exemplary service and direct flights to 79 cities.

"We were proud to learn that we had once again been chosen by our passengers as one of Europe's best airports. This is our 13th award in the last 13 years, consolidating Porto Airport as offering the highest levels of international excellence. This is a sign of ANA network's successive investments in an ongoing effort to continuously improve the quality of our passenger service. Porto Airport is an excellent example at international level, as this recognition shows.We are always proud of our achievements, but even more so this time since this prize awards an airport of considerable dimensions. In 2018, our passenger numbers rose to 11.9 million, a year-on-year growth of 10.7%," said Thierry Ligonnière, Chief Executive Officer of ANA Aeroportos de Portugal.

Fernando Vieira, Director of Porto Airport adds, "These prizes recognise the work that the Francisco Sá Carneiro Airport team does every day, alongside passengers and all of its partners. It is the result of our teams' constant commitment and, as such, it makes us extremely proud to see that we are managing to keep growing and still keep up the quality standards we strive to achieve."

The ACI – Airports Council International is the only worldwide professional association of airport operators. ACI Europe accounts for more than 646 members who operate 1960 airports in 176 countries. Since its instigation in 2006, the ACI/ASQ Survey has become the world-leading benchmark in airport passenger satisfaction, with more than 388 participating airports in 91 countries. Its scientific methodology, rigorous quality control procedures and commitment to impartiality have earned it the recognition of the sector and established the ASQ Survey as the global standard for measuring passenger satisfaction in 47 languages.

The ASQ Survey is the only global airport survey based on measuring passenger satisfaction while the passengers are in the airport. Around 640,000 passengers are surveyed annually prior to boarding their flights, being asked to rate their satisfaction with the airport's services.
Three quarters of the world's 100 busiest airports participate in this study which means, according to ACI 2017 annual traffic report for 2018, that over half of the world's 8.3 billion travellers passed through an airport that participates in the Airport Service Quality Survey.
To be eligible for the ASQ's annual awards, an airport must demonstrate that it has participated in the study throughout the entire year. The survey must be carried out strictly in accordance with the sampling plan representative of the traffic for each airport, rigorously calculated by the ACI, guaranteeing a representative sampling of the airlines, destinations and time slots, covering every day of the week and encompassing the widest possible range of passengers, in order to avoid skewing the findings.

The ACI monitors the participating airports regularly to ensure compliance and to validate the findings.