Routes Americas 2021

The route development forum for the Americas

Orlando, Florida and Virtual
23 – 25 June 2021

Frequently Asked Questions

Providing you with key information and essential news about Routes Americas 2021, we've put together our most frequently asked questions.

Registration and booking

Are there different pricing options for virtual and in-person attendance?

We have created virtual attendance options and price bandings for all our planned physical events in 2021. Reach out to your Account Manager for more information or to book your place.

Why have I been registered as a hybrid delegate?

Due to the hybrid nature of the event, all in-person attendees will be assigned as hybrid delegates. This allows you to take both in-person and virtual meetings during the event.  


How will meetings work?

Depending on the company attendance type, meetings at Routes Americas will take place either in-person or virtually, via the event platform

When can I take meetings?

Routes Americas 2021 will run from 22-25 June, with Tuesday 22 dedicated entirely to virtual meetings only.

How do I request meetings?

To request a meeting with an attending company, login to our bespoke event platform and search for the organisation or contact you would like to meet with, either via the search box at the top of the dashboard, or by selecting the relevant category in the left-hand navigation. Click the company name to enter their profile and complete the ‘Request a meeting’ form by choosing the date and time you'd like to meet, inviting additional attendees, and choosing a suitable location. 

Why can I not see the option to request a meeting?

To request a meeting via the virtual event platform, you must be registered as a meetings delegate. Please check your registration confirmation to see if you are eligible to request meetings at the event.

Where will my meeting take place?

When requesting meetings, please ensure that you choose a suitable location from the drop-down menu. For meetings with your airline partners, you can choose to meet in-person at the airline’s table or virtually. For City Pair meetings, please choose whether you would like to meet at an on-site meeting point or virtually.

I clicked 'Show Interest' on my target airline. Will this request a meeting with them?

No. Showing interest in a contact or company within the event platform will not request a meeting with them. Please follow these instructions to request a meeting.


What is the arrivals process?

Delegates arriving at MCO are asked to report to one of the Routes Americas 2021 welcome desks, located on both the A & B sides of the arrivals area of Level 2. The desks will be open on the afternoon of Monday 21 June and from 9am - 6pm on Tuesday 22 June. For more information about arrivals at MCO, please visit their dedicated web page.

How do I travel from MCO to the event venue?

Event transfers will not be provided at Routes Americas 2021. Delegates will be required to arrange their own transport to and from the airport and the official event hotel. A transfer will be provided to the networking evening.

What health and safety measures will be in place at the event?

Routes Americas will be organised in accordance with Informa’s AllSecure guidelines, official government requirements and any venue-specific regulations. When you join us in Orlando, you can expect to see that health and safety is a priority. A range of measures will be in place to ensure everyone involved is able to enjoy a safe, hygienic, productive, and high-quality event experience. Find out more about the health and saftey precautions we will be making at Routes Americas.

Do I have to wear a mask in the venue(s)?

Face masks are mandatory for all delegates that have not yet been vaccinated against COVID-19. Please ensure you adhere to this rule whilst inside the event venue. Vaccinated delegates may choose not to wear a face covering, however, we encourage all attendees to remain cautious, adhering to social distancing and enhanced hygeine processes at all times.  

Who can I speak to about queries on-site?

Due to the current travel restrictions, the Routes team based in the UK may be unable to attend Routes Americas 2021 in-person. Members of the Routes team based in the US and the ASM North America team, along with our partners at Aviation Week Network, will be on-site to deliver the event and support with any queries. Additionally, the UK team will be available to assist with any virtual or online queries throughout the event. If you have any questions ahead of the event or would like to speak to one of the Routes team, please contact

Why can't I get a hotel room at the event venue (Omni Hotel)?

Following the recent gradual reopening of hospitality venues across Orlando, accommodation at the Omni Resort Hotel has been in high demand and, as a result, we have been unable to secure additional rooms to meet our rising numbers of attendees. Alternative accommodation is available via our official providers Hotel Map

Event platform

Our bespoke digital platform will facilitate meeting, networking and insight opportunities for delegates attending Routes Americas virtually or in-person. 

How do I access the event platform?

Use your email address and PRC to login to the event platform and start building an event diary that suits your business needs. If you have not yet received your PRC, please contact the team

Will I have access to virtual and in-person conference sessions?

Yes. Delegates will have access to every conference session that takes place at Routes Americas through our digital event platform. You can expect conference sessions that have taken place in Orlando to be uploaded to our event platform between 24-48 hours later.

If you have any further questions about the event, please contact the team

Contact the team View the platform user guide