Routes Americas 2021

The route development forum for the Americas

Orlando, Florida and Virtual
23 – 25 June 2021

Platform User Guide

Our centralised digital platform will be the main source for scheduling meetings, bookmarking live content and planning your event diary for delegates attending both in-person and virtually.

Access the event platform Contact the team

The meeting request system is now open. Access the event platform and start building an event schedule that suits your business objectives. Learn more about how to request meetings

Logging in

As a registered delegate, you will receive a confirmation email* with a link to the system and your unique Personal Registration Code (PRC). 

Activate your account and begin using the Routes Americas system using the email address you used to register and your PRC. 

*Haven’t received your confirmation email? Please contact the Event Registration team.

A Login

Setting up your profile

After successfully logging in to your account, you'll have the opportunity to update your information.


Upload a profile photo to help your key targets identify your profile quickly and easily.

Profile Summary

Add a summary to let your key targets know your preferences, priorities and key objectives for attending.

Change Profile

Amend your details later by selecting Profile in the top right-hand corner to return to the edit profile screen.

Edit profile

Your connections

Make connections with fellow delegates using the search bar in the top left-hand corner of the page, clicking the pop-out menu on the right-hand side of the page, using the contact lists under More, or by selecting them from the Recommendations for You tab* under the Network menu.

You will be shown your current connection status, their basic information and profile summary, and given the option to skip the contact, show interest or view/schedule a meeting.

*Recommendations have been curated using AI technology to match your profile preferences.


To further evaluate your connections, navigate to the Network menu on the left-hand side of your home screen, which is home to the following sections:

Interested In You

Generates a list of contacts that have shown an interest in your profile and are interested in making a connection. From here, you can view Inbound Leads, which features profiles of people that have shown interest, connected or interacted with you, your team members and/or your company profile.

My Connections

Shows you a quick view of all the contacts you’ve formed a virtual connection with, and allows you to chat to them, schedule meetings, review previous meetings or remove them as a connection.

My ‘Interested’ List

Shows you a list of all the contacts that you have shown interest in. When a contact you have shown interest in returns that interest, you will then become contacts and they will be shown under My Connections.

My ‘Skip’ List

Shows you a list of all the contacts you have previously anonymously skipped. Reconsider your connection by undoing the skip action at any time.

A Other

Requesting meetings


Find the person you’d like to meet with and click through to their profile.


Send them a direct meeting request for a time that suits your schedule.


Invite additional colleagues or peers to your meeting.

Requesting a meeting with an airline? Please submit the request to the lead delegate for that organisation. The lead contact will be responsible for coordinating all of the meetings that the airline will take during the event. 

Incoming meeting requests will appear both as notifications in-platform and direct to your email. You can choose to accept the meeting, reschedule or decline. Once your meetings are confirmed, they will be added to your personalised calendar. All meetings you accept and those that are accepted by your target organisations will automatically be added to your schedule.

Learn more about how to request meetings at Routes Americas 2021

Conference sessions

Don't miss out on exclusive industry insight taking place throughout the event by adding conference sessions to your agenda. Navigate to the Event Agenda section and click on the session you'd like to add, then select the calendar icon in the top right-hand corner.

All live sessions will be available to watch on demand on the platform shortly after they've taken place. To watch these sessions, go to Event Agenda on the menu panel on the left-hand side of the screen and select Watch Recording.

Joining meetings

Virtual meetings at Routes Americas will take place via our bespoke event platform.

You will be able to join the virtual meeting room 5 minutes before the meeting is scheduled to take place, either by following the link in your email or in-platform by clicking 'Open Virtual Meeting Room'. 

Once you have started your meeting you will be able to share your screen and run through any presentation slides for the event.

Requesting meetings

If you require any additional information regarding the platform, please speak to Paige Floyd, Digital Solutions Manager

Access the event platform Contact the team