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The panini has become the modern day ‘chicken or fish’ dilemma, but technology now offers a solution
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Airline catering is much more complex than it looks and can be a logistical nightmare for airlines. Even making sure passengers have their...
Air cargo traffic slides after many months above 2019 levels; concerns over downturn mounting
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The air cargo market outperformed air passenger markets during the coronavirus pandemic, since cargo cannot catch a virus and, moreover, vital...
Lima Airport’s expansion project sees new passenger terminal added as traffic recovers
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On several occasions during the pandemic CAPA has made reference to the importance of overseas investments to Fraport – a...
Selecting the greenest travel providers to support corporate travel emission objectives
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New CAPA Report evaluates 52 of the top airlines based on sustainability benchmarks Cutting emissions from business travel is...
Join us in Puerto Rico for the CAPA Americas Aviation & LCCs Summit 2022, 25/26 May
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CAPA’s renowned air transport events return to the Americas in 2022 with the CAPA Americas ‘Aviation & LCCs Summit ’....
Malaysia Airports reports strong 1Q2022 demand; potential for tourism ‘first mover’ status
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Many countries are experiencing a strong uplift in commercial air transport activities just now, but not so much in Asia. However, that region...
Balancing contact centre customer wait time and agent staffing: there’s a bot for that
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Across all industries it is a common problem for contact centres – balancing customer wait time and agent staffing. If it is not done...
World’s Top 10 airports 2021 – many of the previous ‘busiest airports’ are back on the list
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Some indicators were evident earlier this year when 2021 traffic figures were revealed that for some airports the coronavirus pandemic has been...
Digitisation and data – developing personalised travel experiences to enhance customer satisfaction
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At the onset of the COVID-19 pandemic in early 2020 the number of passengers at Changi Airport Group ’s (CAG) Singapore...
New Siem Reap airport 'to increase Cambodia’s economy and tourism'
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Cambodia was building its tourist industry before the coronavirus pandemic while never seriously challenging neighbouring Thailand ....