World Routes 2019

The 25th World Route Development Forum

Adelaide, Australia
21 – 24 September 2019

Speaker Portal

 UBM Contact

Lucia Garcia 
Phone number: +44 (0)161 234 2761 
Mobile number: +44 (0)7966 134208


The venue for World Routes 2019 is the Adelaide Showground. Located 2.5 kilometres from the CBD, this world class exhibition centre is where Adelaide’s annual Royal Show is held, an event that attracts around half a million people.

World Routes will be held across three large modern exhibition halls at the Showground, providing enough space to host this significant event.

Getting there is easy. Shuttle buses from the CBD hotels will operate frequently, taking around 10 to 15 minutes each way. You can also catch a train or a tram. A taxi or Uber is likely to cost less than AUD15.


Adelaide Showground, Goodwood Road, Wayville, SA, 5034


 Speaker Registrations/Badge Collection

You will be able to collect your badge from any of the registration desks on the following days/times:

Day Time
Saturday 21 September 13:00 – 19:00
Sunday 22 September  08:00 – 20:00
Monday 23 September  07:45 – 18:30
Tuesday 24 September  08:30 – 20:00

 Speaker Arrival Time

Please ensure you arrive at your theatre 30 minutes before your session is due to begin. This allows time for your session to be set up, run through procedures and check slides if necessary.

 Location of Conference Theatre

The Conference Programme and the Airline Briefings will take place in the Keynote Theatre.

View the World Routes Floor Plan

 Official Hotels

HOTELMAP are our only Official Accommodation Partner. For more information on the official hotels please click here

Contact: 020 7292 2320 


To celebrate the 25th World Routes and provide even more informal and formal networking opportunities, we have enhanced our hospitality programme for World Routes 2019. 

Welcome Party:

Saturday Reception

Our hosts, South Australian Tourism Commission, Tourism Australia and Adelaide Airport, will welcome delegates to Adelaide during the first official networking event. Offering iconic views of the Adelaide Oval and across the River Torrens, the Adelaide Convention Centre will provide a spectacular setting for the Welcome Party. In true Australian style, delegates can expect a relaxed evening from our hosts in central city location, where they can then go onto to explore the city.

  • Date: 21 September 2019
  • Time: 17:30 - 19:30
  • Location: Adelaide Convention Centre
  • Dress code: Smart Casual

Festival 25: 

Festival 25

New for 2019, Festival 25 will see the global route development community celebrate 25 years of World Routes. It will provide delegates with the opportunity to visit our exhibitors whilst they join the celebration and showcase their organisation. There will be a number of exciting activities taking place on the Routes stand and around the exhibition halls to kick start the festival, after which delegates can discover the exciting activities and entertainment our exhibitors will be offering.

  • Date: 22 September 2019
  • Time: 16:30 - 18:30
  • Location: Exhibition Halls at Adelaide Showground
  • Dress code: Business Attire 

Networking Evening:

Networking Evening

Home to some of the country's most icon festivals, our hosts have been inspired to transform the Adelaide Convention Centre into a festival inspired venue for the highlight of the networking programme. The Networking Evening, which includes the World Routes Awards, will celebrate achievement in the industry and deliver the perfect event for delegates to establish relationships with their key targets. Our hosts have a lot of exciting plans in store and this is an event not to be missed!

  • Date: 23 September 2019
  • Time: 19:30 - 23:30
  • Location: Adelaide Convention Centre
  • Dress code: Smart Casual

Farewell Reception: 

Handover Ceremony

The final networking event of the event will be hosted by SEA Milan Airports and their partners the Lombardy Region, the Municipality of Milan, ENIT – Italian Tourist Board and Bergamo Airport. The Farewell Reception will provide the global route development community with a taste of Milan's famous hospitality. The Farewell Reception will include the Handover Ceremony and offer delegates the opportunity to consolidate the new business relationships made at the event. 

  • Date: 24 September 2019
  • Time: 17:30-19:30
  • Location: Adelaide Showground
  • Dress code: Business Attire 

View the event brochure

Content/Sessions Information

When you arrive, please make sure you have collected your badge from any of the registration desks and please make your way to your theatre. There will be a hostess and AV technician in the seminar theatre to assist you with any questions / technical queries. Please do make sure you are in the theatre and ready to go 15 minutes before your session is due to begin.


To promote you across our various channels we require content that demonstrates your expertise. It shouldn't give too much of your presentation away, but instead act as a teaser to make the people who could potentially attend think 'this sounds good, I'm going to make sure I'm there'.

If you're interested in doing some pre-event content please get in touch with David Casey, Online Editor. There are several types of content you could produce:

  • Interview: Answer around 5-10 questions related to the content of your talk. This can be done either by email, over the phone or video.
  • Blog: Write around 600 words related to the topic you will be discussing/ an interesting opinion you hold of a case study you've worked on. Think about including images, a couple of slides from your presentation/ graphs to illustrate
  • Whitepaper: If you have any research papers which are related to the content of your talk, send them to us and we can distribute to a target audience.
  • Twitter Q&A: Use live Twitter 'event' as a way to build an audience in the weeks ahead of your appearance

Once your content has been published by us, we would also encourage you to share it widely with your own networks, via LinkedIn, Twitter, any association newsletters you may be a part of, or any other channels you deem suitable. We can supply you with event banners for use on websites, emails and social media to help you with this.

Panel Sessions

Even though you won't be delivering a formal presentation, it is still essential that you prepare for a panel discussion. The best way to start preparing is to understand your role on the panel and understand the audience.

You would have been invited to join the panel because of a specific perspective you offer, and you should find out a bit about the other panellists (see the programme and speaker page here) so you know you can contribute that they can't.

The moderator will make contact with you and the other panellists prior to the event to discuss topic and questions that will be covered in your session.

Please also see below some handy tips to help you prepare for your panel session.

Nuggets of Gold: without it seeming forced, it is useful to have 'nuggets of gold' in your front mind to bring into the conversation. An unexpected metaphor, joke, quotes, powerful facts, list of three or buzz phrases. These all add variety, depth and emotional buy-in to a talk.

Short, sharp stories: Stories resonate like nothing else. If you want to be remembered and you want your ideas to stick, few things beat a well-told story. Come prepared with anecdotes, examples and stories that capture your points. That will be a lot more effective than dumping a ton of data and information on your audience. Remember to be succinct though. Keep your stories short and focused so you don’t dominate the conversation.

Grab the moment: Unlike a speech, you do not have total control as a member of a panel. It’s unlikely that you’ll tell your whole story in one go. A panel is an exercise in navigation, and requires a speaker to build perspective through smaller sound bites. You have to spot the opportunities and grab them. Opening introductions is your first chance to offer a short summary of your point-of-view, and you’re likely to be designated a slot of time that is entirely yours. Other moments you can include relating to your story to a question from the moderator, providing a build from another panellist or using a question from the audience as a way to launch another dimension of your story.

Listen to other panellists: When the other panellists are talking, listen to what they have today and extend the conversation. Refer to points a fellow panellist has made and build on them (or point out areas where you respectively disagree –everyone likes a panel where speakers argue different points of view). Using bridging phrases such as ‘I’d like to address that question...’, ‘let me add something to that idea...’ or ‘we take a different perspective at my company...’ makes for a more fluid and engaging discussion.

Keep your energy up: Keeping up your energy is essential. If you have to be seated, don't slouch or lean back as that will drain the energy right out of you. Lean in and stay physically engaged.

Be prepared to assert yourself: Inevitably there’s a playground bully lurking in the audience, and it’s up to you to keep him in line. Anticipate though questions, correct inaccuracies from the floor and take control when questioning becomes difficult. Phrases like ‘let’s step back and look at the bigger picture...’ can give you the ability to reframe a discussion. Most importantly, don’t let the hostile questioner derail the event. If you have to, suggest continuing the discussion at another time.

Those speaking on a panel session will not be required to prepare a formal presentations/PowerPoint slides.


Presentations should be in 16:9 (widescreen) PowerPoint format and emailed to Lucia Garcia by EOD 19th September. Please let Lucia know as soon as possible if you are unable to meet this deadline.

Please also remember to bring your presentation on memory stick as backup should there be any technical problems on the day.

PowerPoint Tips

  • Clear fonts & colour
  • Text no smaller than 20pt
  • No more than 8 bullet points per slide
  • Avoid lots of text on one slide - pictures and diagrams are ideal
  • Each slide should normally take one minute of speech

Video Content/AV Equipment 

If you are planning to embed video content into your slides, please provide the video files separately to the PowerPoint presentation as we may need to re-embed the file - the AV tech can help with this on the day if needed.

The following equipment will be available:

  • Screen
  • Laptop
  • Remote slide changer
  • Lectern
  • Handheld & Lapel microphones 

If you would like to use your own laptop/Mac, please let Lucia Garcia know as soon as possible. Please ensure you bring the relevant connection cables (i.e. the appropriate VGA adapter for your Mac Model)


After the event we will make your slides available on Routesonline to all registered delegates. The presentations will be converted into a protected read-only PDF version. If you would prefer your slides not to be shared/ would like to send an alternative version after the event please inform Lucia Garcia.

Lucia will ask you to complete an online 5 minute survey about your experience speaking at the show – we use these results to continue improving our speaker communications and would really appreciate your input.

If you would like to take part in any media/press interviews pre-event or onsite, please contact  David Casey, Online Editor.